Both find a clear journey and can freely express their experience.
← Return to the two systems
197 / 03 Feedback journey
The customer has something to say.You discover it more clearly.
NFC or QR opens a simple journey to leave feedback and reach the correct Google profile.
Example A normal situation
Paolo had a great experience. Lucia reports a problem that you want to know about and handle.
You receive critical feedback and can act. The option to leave a public review remains accessible.
Demonstration Two experiences
See what happens in both cases.
The satisfied customer reaches the correct Google profile and can publish their experience.
The customer can always choose to leave a public review. The system does not block or artificially filter negative reviews.
Three steps How it works
What actually happens.
Tap or scan
NFC and QR open the journey.
Leave feedback
The customer explains their experience.
Handle the feedback
The business sees what needs attention.
Who does what.
It makes feedback easy and brings problems to the business's attention.
You read, reply and correct what is within your control.
It does not prevent public reviews or artificially select only satisfied customers.
Plan Where it is included